Offline International Hotels & Package – TBO.COM

International hotel offline is a team who takes care of queries received over calls and emails related to packages and is responsible to resolve them along with post sales services like service issues.

Tools used

Zendesk – Tool used for email
Supplier list with credit policies
Portal -: TBO’s booking portal

Types of Queries

Transfer -: Agent reaches out to us over calls and email as unable to make transfer bookings online and need our assistance.
Sight Seeing -: Agent reaches out to us over calls and email as unable to make sightseeing bookings online and need our assistance.
Hotel Bookings -: Agents reaches out to us seeking help as facing issues booking hotel online
Free Independent Traveler FIT & Group Booking Query -: On Portal agent can book only up to 6 rooms in total. However, agents do need to make reservations for more than 6 rooms -:

Free Independent Traveler Bookings (FIT) -: Bookings above 6 rooms and maximum 9 rooms
Group Bookings -: Bookings above 9 rooms are known as group booking

Queries

Transfer -: Agent reaches out to us over calls and email as unable to make bookings online and need our assistance.

Scenario 1 -: Online Assistance

Agent calls and ask for help as facing issues/errors while booking online
Visit our portal https://www.travelboutiqueonline.com/

2.1

3.Fill Agency id

4. Executive will ask the details of Transfer as what agent wants to book

5. Executive will check and try to make the booking themselves as per the information shared by agent

If the executive is able to make the booking online themselves, he/she will share the steps to make the booking online to the agent on call itself. And if not then follow below steps -:

Scenario 2 -: Offline booking -: Agent will send email and call us to help to make booking on his behalf.

Follow steps 1 to 4 from the online scenario as above.
Executive will check and try to make the booking themselves.

2.1 Portal id

2.2 Destination

2.3 Pick Up

2.4 Type of tour agent is looking to book

2.5 Number of passengers

2.6 Select the type of tour as per the agent's requirement
Fill in the information’s like Name, contact number, PAN CARD number
Click on ‘Proceed to Review
Once a booking if complete, Agent can check the voucher and invoices

Sight Seeing -: Agent and reaches out to us over calls and email as unable to make sight-seeing bookings online and need our assistance.

Scenario 1 -: Online Assistance

1. Ask the concern/ error agent is facing while booking online

2. Visit our portal https://www.travelboutiqueonline.com/

2.1 Click on Sight Seeing

2.2. Enter Agency id.

3. Executive will ask the details of sight-seeing as agent wants to book

4. Executive will check and try to make the booking themselves.

If the executive will be able to make the booking online themselves, he/she will share the steps to make the booking online.

Scenario 2 -: Offline booking -: Agent sends email to us at outbound@tbo.com and even call us with help to make booking on his behalf.

1. Follow steps from 1 to 4 of online scenario as above

2. Select the options

3. Select the type of activity/options

4. Fill the details and click on submit

5. Voucher will be generated

Note -: SLA to acknowledge a received email id 30 minutes.

Hotel Bookings -: Agents calls us seeking help as facing issues booking hotel online

Scenario 1 -: Online Assistance

1. Ask the concern and error agent is facing while booking online

2. Visit our portal https://www.travelboutiqueonline.com/s

3. Enter agency id

4. Executive will ask the hotel booking details which the agent wants to book

5. Executive will check and try to make the booking themselves.

If the executive will be able to make the booking online themselves, he/she will share the steps to make the booking online.

Scenario 2 -: Offline booking -: Agent sends email to us at outbound@tbo.com and even call us with help to make booking on his behalf.

1. Follow steps 1- 4 from online scenario as above

2. Select Destination

3. Select the property agent wants to book

4. Select the room type and meal preference

5. Fill Guest name, Guest contact details & any special request

6. Click on ‘Hold & Confirm’ or ‘Voucher’ as required.

Free Independent Traveler FIT & Group Booking Query -: On Portal agent can book only up to 6 rooms in total. However, agent do need to make reservations for more than 6 rooms.

Free Independent Traveler Bookings (FIT) -: For booking above 6 rooms and maximum 9 rooms

Group Bookings -: Bookings above 9 rooms are known as group booking

Note -: Since we do not have provision to book more than 6 rooms online, agent reaches out to us to make booking offline.

Creation of Group Booking Query

1. Email is received from agent seeking hotel booking for more than 9 rooms

2. Executive will check the requirement and ask for any required information from agent

3. As per the asked booking, agent will check the suitable supplier from supplier sheet on separate email.

4. Executive will send email to supplier seeking rates and quotation

5. Once quotation is received, executive will send the quotation to supplier and seek go ahead (3 follow-ups)
Post receiving confirmation from supplier, executive will send voucher to agent on the separate ongoing email.

Once the voucher is generated and shared with agent, payment has to be released towards our supplier. For releasing the payment, agent will generate invoice and share the NEFT details to our accounts department

1.Go to Admin

2. Click on all agents

3. Enter agent id

4. Click on search

5. Check the balance

6. Go to accounts

7. Click on Misc. Invoice

8. Select Product type as per the business

9. Select Invoice Type as ‘MO’

10. Select currency as USD (depending on the invoicing currency)

11. Fill agency id in Agent’

12. Fill Reference as ‘Name of the executive who worked the case’

13. Fill Pan Details

14. Select No of Pax

15. Select supplier from the drop-down list

16. Select Destination country

17. Select Destination City

18. Enter amount in Fare

19. Enter Fare type as Publish

20. Enter basic fare as the amount charged to agent

21. Select common method as Fixed

22. Enter commission (sold rate – supplier rate)

23. Click on generate Invoice