Important Update: Handling Procedure for International Ticket Flight Irregularities

Dear Travel Partner,

Thank you for your continued support of Japan Airlines.

We would like to inform you of the updated handling procedure for international tickets in cases of flight irregularities, effective April 1, 2026. This applies to PURE JL, JL/JB, JL/OW, JL*/OA, and OAL flights affected by cancellations, earlier departures, delays, or connecting flight disruptions.

Key points include:

· Handling (reservation changes, reroutes, refunds) is permitted only once per irregularity with passenger consent.

· Involuntary reissue must use the AUTH number 26FHJLGGC and be completed promptly after booking alternate flights.

· Permitted reroutes are restricted within the same cabin, origin, and destination; stopover changes are not allowed.

· Involuntary refunds are allowed if the customer cancels due to disruptions, with specific refund conditions outlined for GDS processing.

· Voluntary changes after involuntary reissue must follow fare rules, and previous involuntary info must be cleared in the endorsement field.