Mandatory Email id Check from Portal - Issuance/Reissuance – TBO.COM

Dear Team,

Please ensure the following guidelines are strictly followed for all emails received regarding issuance or reissuance requests from Travel Agents (TA):

Email ID Verification From Portal
Always verify the sender’s email ID against the registered email ID available on the portal for the respective agency.
- If the email received from the TA does not match the registered email ID, do not proceed with the request.
- Instead, politely respond to the Travel Agent requesting them to raise the request using their registered email ID only.
Balance Check on Portal
Before proceeding with any issuance or reissuance, it is mandatory to check the available balance in the agency’s account on the portal.
- If the balance is negative or insufficient, do not process the request.
- Request the TA to either update the payment or share approval from their respective sales representative before proceeding.

For any type of urgent issuance/reissuance always take approval from respective SUPs/RM/Sales Representative

These steps are critical to ensure compliance and avoid any discrepancies in processing.

Please adhere to the above instructions with immediate effect.

Best regards,

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