Dear Team,
Please ensure the following guidelines are strictly followed for all requests related to issuance, reissuance, Cancellation or any booking changes received from Travel Agents (TAs):
1. Email ID Verification from Portal (Mandatory)
- Always verify the sender’s email ID against the registered email ID available on the portal for the respective agency.
- If the email does not match the registered email ID, do not proceed with the request.
2. Handling Requests from Unregistered Email IDs
- If a request is received from a non-registered email ID, reply to the Travel Agent stating that:
- The task/request has been received. However, in order to proceed further, we would need a go ahead from the registered email id . Hence, we are dropping the email and request you to please get/share the acknowledgement on it.
- Action will be taken only after receiving a confirmation (“go-ahead”) from the registered email ID.
Note -: You may also advise TA to add their all email ids on portal in their account for their ease and this will also promote smooth verification
3. Handling Requests via Calls
- For any issuance, reissuance, or booking-related changes requested over a call, We would need email from Travel agent from registered email id, hence instruct the TA to send an email from their registered email ID.
- In case of urgent travel where the TA is unable or unwilling to send an email:
- The executive must send an email to the registered email ID from their end.
- Request a confirmation (“go-ahead”) on that email before proceeding with the action.
4. Balance Check on Portal
Before proceeding with any issuance or reissuance, it is mandatory to check the available balance in the agency’s account on the portal.
Before proceeding with any issuance or reissuance, it is mandatory to check the available balance in the agency’s account on the portal.
- If the balance is negative or insufficient, do not process the request.
- Request the TA to either update the payment or share approval from their respective sales representative before proceeding.
For any type of urgent issuance/reissuance always take approval from respective SUPs/RM/Sales Representative
These steps are critical to ensure compliance and avoid any discrepancies in processing.
All SUPS/RMs are requested to cascade this to your team members and acknowledgement is important on this email.
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sir payment successfully but not yet balance
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