Mandatory Email id Check from Portal - Issuance/Reissuance

• Always verify the sender’s email ID against the registered email ID available on the portal for the respective agency.
• If the email does not match the registered email ID, do not proceed with the request.

• If a request is received from a non-registered email ID, reply to the Travel Agent stating that:
  • The task/request has been received. However, in order to proceed further, we would need a go ahead from the registered email id . Hence, we are dropping the email and request you to please get/share the acknowledgement on it. 
  • Action will be taken only after receiving a confirmation (“go-ahead”) from the registered email ID.

Note -: You may also advise TA to add their all email ids on portal in their account for their ease and this will also promote  smooth verification

• For any issuance, reissuance, or booking-related changes requested over a call, We would need email from Travel agent from registered email id, hence instruct the TA to send an email from their registered email ID.
• In case of urgent travel where the TA is unable or unwilling to send an email:
  • The executive must send an email to the registered email ID from their end.
  • Request a confirmation (“go-ahead”) on that email before proceeding with the action.

• If the balance is negative or insufficient, do not process the request.

• Request the TA to either update the payment or share approval from their respective sales representative before proceeding.