EK Disruption Policy Update

EK Disruption Policy Update

Dear Valued Partners,

• The Disruption Handling Policy has been extended for affected itineraries with travel between 28 February and 30 April 2026.
• Passengers travelling within this period may rebook their travel for departure on or before 15 June 2026, within the same region and in any RBD within the same cabin, free of charge.
• If the passenger prefers to change their flight, travel agents may rebook or reroute them to another available option in line with the disruption policy.
• Refunds are permitted on unused flight coupons, with cancellation charges waived.
• Effective 2 April 2026, all new tickets will include one free date change within ticket validity (fare difference applies where applicable), across all published fares.
• Please ensure you refer to our Disruption Policy on the Emirates Partners Portal, which outlines the applicable procedures and guidelines for handling affected bookings.
• Emirates SkyCargo has established a dedicated team to support pet-related enquiries for bookings originating from the UAE. More information is available on our website here.

The safety and security of our passengers and crew remain our highest priority.

We thank you and our customers for continued patience and understanding.

Kind Regards

Emirates - India

31 March 2026