Important update on flight operations and disruption handling
Dear Valued Partners,
We would like to share the latest updates regarding our current flight operations, along with important information to support impacted customers.
Latest updates and important information
The Disruption Handling Policy remains in place for affected itineraries with travel between 28 February 2026 and 15 April 2026, allowing free rebooking and rerouting for travel up to 31 May 2026.
A separate handling process applies to customers booked on cancelled flights between 16 April 2026 and 30 April 2026. Click here for the detailed EK Planned Schedule Change Policy.
Re-protection on OAL is now only permitted for affected itineraries within 72 hours of departure, and only as a last resort after all other re-accommodation options have been exhausted.
For cancelled flights between 16 April 2026 and 30 April 2026, OAL re-protection will not be permitted.
Customers are urged to check their flight status before heading to the airport, even after check-in, to ensure their flight is operating
Emirates SkyCargo has established a dedicated team to support pet-related enquiries for bookings originating from the UAE. More information is available on our website here and in the Disruption FAQ.
Please ensure you refer to the latest Disruption Handling Policy, which outlines the applicable procedures and guidelines for handling affected bookings.
The safety and security of our passengers and crew remain our highest priority.
We thank you and our customers for continued patience and understanding.
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