EK Disruption Policy Update

Dear Valued Partners,

• The Disruption Handling Policy has been extended for affected itineraries with travel between 28 February and 15 April 2026.
• Passengers travelling within this period may rebook their travel for departure on or before 31 May 2026, within the same region and in any RBD within the same cabin, free of charge.
• If the passenger prefers to change their flight, travel agents may rebook or reroute them to another available option in line with the disruption policy.
• Refunds are permitted on unused flight coupons, with cancellation charges waived.
• Please ensure you refer to our Disruption Policy on the Emirates Partners Portal, which outlines the applicable procedures and guidelines for handling affected bookings.

We have recently introduced updates to the STPC / Dubai Connect product to provide greater flexibility and better support our passengers during their journey. The booking window has been extended, allowing passengers to book their Dubai Connect hotel up to 12 hours before departure.

In addition, the minimum fare level has been reduced, enabling more passengers to benefit from Dubai Connect.

For more details, please refer to the STPC Policy or you can check STPC Eligibility by PNR on Emirates Partner Portal.

The safety and security of our passengers and crew remain our highest priority.

We thank you and our customers for continued patience and understanding.

Kind Regards

Emirates - India

17 March 2026