Last month, we shared an update confirming that Agency Debit Memos (ADM) would be introduced for non-compliance with IATA Resolution 830d, which requires agents to capture accurate and up to date customer contact details for all bookings, no later than the time of ticketing.
At the time, we advised that the updated policy would take effect from March 2026, with a one month transition period, during which no ADMs would be issued for non- compliance.
We’d like to thank you for the thoughtful and constructive feedback you shared with us following that communication. We truly value our partnership with you, and your input has helped us refine our approach as we continue to work closely together.
Our aim is not to penalise agencies, but to support consistent compliance in a way that delivers real benefits for our customers - particularly when we need to contact them quickly during disruption. To support this, we’re pleased to confirm that we are extending the transition period to give you additional time to fully embed the policy into your processes.
What this means in practice: • The transition period has been extended from one month to three months • No ADMs will be issued for non-compliance between 1 March and 31 May 2026 • Full policy enforcement will begin on 1 June 2026 • ADMs will be issued from July 2026, based on tickets issued in June 2026
We hope this extension provides additional time to fully align your processes with the policy requirements. Ensuring accurate customer contact details helps us deliver a smoother, more responsive service and enables us to work more effectively together when it matters most.
Thank you for your continued partnership and cooperation.
Kind regards, British Airways
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