Air Canada-Refund Guidelines

Dear Trade Partner,

Greetings from Air Canada!

Kindly take note of the following key points when handling refund requests for Air Canada tickets:

Refunds must not be processed for tickets that have already expired.

In the tax component, any minor refundable taxes are offset by the overage fee, resulting in no refund payable to the customer.

Please ensure your teams are advised accordingly. Air Canada will be closing all such refund requests without action, as they are not eligible for refunds.

For further details, please refer to the link below outlining Air Canada’s refund policies.

https://www.aircanada.com/ca/en/ado/drs/agents/refund-services-guide.html?v=20220926#/

Thank You!