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Airlines - Escalation Matrix

Upanshu Harit
  • Updated

  • Please note -: Standard TAT for getting reply from airlines is 24 hrs. If breached please loop in or add L2 in your email 

     

  • For anything urgent or travel within 24hrs, Please call airlines on the numbers 

    L1 L2
Airlines  Airline Code  Contact Number  Reservation  Name Contact number  Sales Representative
Air Canada AC 011 47172900 reservationsindia@aircanada.ca  V.Srikant 9899388289 vsrikant.ac@rlgroup.com
Air France AF 1800 419 2033 salessupport.ime@airfranceklm.com , afkl.ndcsupport@airfrance-klm.email Shivani Duggal 7042118555 shivani.duggal@klm.com
Air India AI 011-69329333 acd@airindia.com Shivam Batta 9999279884 shivam.batta@airindia.com
Air Asia  AK - airasiasupport@airasia.com Pradeep  9786556688 pradeeps@airasia.com
American Airlines AA 0124-6014200 sales.ime@aa.com Shipra 9810224362 shipra.vaidya@aa.com
British Airways BA 8000503214 contact.ba@ba.com Jesal Shah 9811435802 jesal.1.shah@ba.com
Cathay Pacific CX 00-8000502164 Enroll on website  Amit More 8657916513 amit_more@cathaypacific.com
China Southern Airlines CZ NA NA Raghav Saini 9873300598 Raghav.saini@groupconcorde.com
Delta Air Lines DL 18001236645 indiareservations@delta.com Jatin 9899047748 jatin.sachdeva@delta.com
Emirates EK 9167003333 salessuportne@emirates.com Shadab Shaikh 8588808488 shadab.shaikh@emirates.com
Ethiopian Airlines ET 011-40785200 etreservation.del@sticgroup.com Gurneet 9213773042 etsales@sticgroup.com
Etihad Airways EY 18002123901 salessupportindia@ethihad.ae S Kataria 9873784550 skataria@ethihad.ae
Finnair AY 18001021233 contact.in@finair.com Aditya 9650062318 aditya.sangra@finair.com
Garuda Indonesia GA 011 43640412, 41517141 delrvsv@bird.in Pradeep Chauhan 9811962520 pch@bird.in
Indigo 6E 0124-6173838, 0124-4973838 customer.experience@goindigo.in Garima Sharma 9643008353 Garima.sharma5@goindiGO.in
Japan Airlines (JAL) JL 91-7835000207/208/209/210 india.sales@jal.com Meetesh 7835000208 arora.mt@jal.com
Jet Star   01244823617 Jetstar.india@interglobe.com Arundhati Mukharjee 8800416543 arundhati.mukharjee@interglobe.com
KLM Royal Dutch Airlines KL   salessupport.ime@airfranceklm.com , afkl.ndcsupport@airfrance-klm.email Shivani Duggal 7042118555 shivani.duggal@klm.com
Korean Air KE 0124- 4815588 delto@koreanairindia.com Shazan 96654347686 shazan.zaidi@koreanairindia.com
Lufthansa LH/LX 18001024744 lhg.agencysupport.IN@dlh.de Gayatri  9810911529 gayatri.ailawadi.u752300@dlh.de
Latam Airlines   0124-4823637/639 tam.del@interglobe.com Arundhati Mukharjee 8800416543 arundhati.mukharjee@interglobe.com
Malaysia Airlines MH 0124-470600 ssdel@malaysiaairlines.com Raghvendra Sharma 9910520427 raghvendra.sharma@malaysiaairlines.com
Air New Zealand NZ 912243004500 airnz@globaldestinations.in Meenu Bagai 8291914032 meenu.bagai@airnz.co.nz
Oman Air WY 0124-4321500 res.del@omanair.com Salman 8800771750 salman.a@omanair.com
Philippine Airlines PR 011 43640412, 41517141 delrvsv@bird.in Pradeep Chauhan 9811962520 pch@bird.in
Qatar Airways QR +91 95129 72827 qrinsupport@in.qatarairways.com Shitiz 9213991005 Sbhagal@inqatar.airways.com
Singapore Airlines SQ 18001208022 del.rezsq@singaporeair.sg Rajinder Bagga 9810308816 Rajinder_Bagga@singaporeair.com.sg
Swiss International Air Lines LX 18001024744 lhg.agencysupport.IN@dlh.de Gayatri  9810911529 gayatri.ailawadi.u752300@dlh.de
Thai Airways TG 000-800-3201-542 asiareservations@thaiairways.com Manish Keswani  9810879859 manish.k@thaiairways.com
Turkish Airlines TK 00 91 124 4193000/ 18002009329 delreservation@thy.com Arjun Kapoor 9810558822 akapoor@thy.com
United Airlines UA 011-4315500/ 000-8000503152 salessolutionindia@united.com Rohit Dixit 8076466606 rohit.dixit@united.com
Vietnam Airlines VN 69340215/ 18005709965 vnresteam@aeroprime.in Shradha 9811828493 Shradha@aeroprime.in
Virgin Atlantic VS 95124-4693030 indiareservations@fly.virgin.com Sheeba  9810 230285 Sheeba.George@fly.virgin.com

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