Airlines - Escalation Matrix – TBO.COM

Please note -: Standard TAT for getting reply from airlines is 24 hrs. If breached please loop in or add L2 in your email.
For anything urgent or travel within 24hrs, Please call airlines on the numbers

		L1		L2
Airlines	Airline Code	Contact Number	Reservation	Name	Contact number	Sales Representative
Air Canada	AC	008000504517		V.Srikant	9899388289	vsrikant.ac@rlgroup.com
Air France	AF	1800 419 2033	salessupport.ime@airfranceklm.com , afkl.ndcsupport@airfrance-klm.email	Shivani Duggal	7042118555	shivani.duggal@klm.com
Air India	AI	011-69329333	acd@airindia.com	Shivam Batta	9999279884	shivam.batta@airindia.com
Air Asia	AK	-	airasiasupport@airasia.com	Pradeep	9786556688	pradeeps@airasia.com
Aegean Airline	A3		support.aegean@bird.travel	Aarti - M: +91 9211442810 & Ekta - M: +91 9625402608		delsales.aegean@bird.travel
American Airlines	AA	0124-6014200	sales.ime@aa.com	Shipra	9810224362	shipra.vaidya@aa.com
British Airways	BA	000 8000503632	trade.helpdesk@ba.com	Jesal Shah	9811435802	jesal.1.shah@ba.com
Cathay Pacific	CX	00-8000502164	Enroll on website	Amit More	8657916513	amit_more@cathaypacific.com
China Southern Airlines	CZ	NA	czreservationindia@csair.com	Raghav Saini	9873300598	Raghav.saini@groupconcorde.com
China Eastern Airlines		124 4823633	mu.reservations@interglobe.com	Rohit Bhatia	98108 76906 & 99580 94964	rohit.bhatia@interglobe.com
Delta Air Lines	DL	18001236645	indiareservations@delta.com	Jatin	9899047748	jatin.sachdeva@delta.com
Emirates	EK	9167003333	salessuportne@emirates.com	Shadab Shaikh	8588808488	shadab.shaikh@emirates.com
Ethiopian Airlines	ET	011-40785200	etreservation.del@sticgroup.com	Smriti Awasthi	9810382901	smiriti.awasthi@sticgroup.com
Etihad Airways	EY	18002123901	salessupportindia@ethihad.ae Etihad Hub (www.etihadhub.com): Your go-to source for policy updates & product information Live Chat: Available 24/7 for real-time support Trade Support Line: 1800 212 3901, 24 hours - Daily	Navin Jagasia	9319988616	njagasia@etihad.ae
Finnair	AY	18001021233	contact.in@finair.com	Aditya	9650062318	aditya.sangra@finair.com
Garuda Indonesia	GA	011 43640412, 41517141	delrvsv@bird.in	Pradeep Chauhan	9811962520	pch@bird.in
Indigo	6E	0124-6173838, 0124-4973838	customer.experience@goindigo.in	Garima Sharma	9643008353	Garima.sharma5@goindiGO.in
Japan Airlines (JAL)	JL	91-7835000207/208/209/210	india.sales@jal.com	Meetesh	7835000208	arora.mt@jal.com
Jet Star		01244823617	Jetstar.india@interglobe.com	Arundhati Mukharjee	8800416543	arundhati.mukharjee@interglobe.com
KLM Royal Dutch Airlines	KL		salessupport.ime@airfranceklm.com , afkl.ndcsupport@airfrance-klm.com	Shivani Duggal	7042118555	shivani.duggal@klm.com
Korean Air	KE	0124- 4815588	delto@koreanairindia.com	Shazan	96654347686	shazan.zaidi@koreanairindia.com
Kuwait Airlines		11 23354377/43667124-125	delsbku@kuwaitairways.com	Prashant	98117 22919	prashant.mehra@kuwaitairways.com
Lufthansa	LH/LX	18001024744	lhg.agencysupport.IN@dlh.de	Gayatri	9810911529	gayatri.ailawadi.u752300@dlh.de
Latam Airlines		0124-4823637/639	tam.del@interglobe.com	Arundhati Mukharjee	8800416543	arundhati.mukharjee@interglobe.com
Malaysia Airlines	MH	0124-470600	ssdel@malaysiaairlines.com	Raghvendra Sharma	9910520427	raghvendra.sharma@malaysiaairlines.com
Air New Zealand	NZ	912243004500	airnz@globaldestinations.in	Meenu Bagai	8291914032	meenu.bagai@airnz.co.nz
Oman Air	WY	0124-4321500 & Salman - 8800771750	res.del@omanair.com & salman.a@omanair.com	-	+968-24531111	wyndcsprk@omanair.com
Philippine Airlines	PR	011 43640412, 41517141	delrvsv@bird.in	Gurneet	9213773042	Guneet.singh@sticgroup.com
Qatar Airways	QR	+91 95129 72827	qrinsupport@in.qatarairways.com	Shitiz	9213991005	Sbhagal@inqatar.airways.com
Royal Nepal	RA	11-43640412/41517141	res.nac@bird.in & delresv@bird.in	Pradeep	9811962520	pch@bird.in
Riyadh Air		BOM : 022- 436-40404 DEL : 011-436-40404	Email : rx.salessupport.in@riyadhair.com Technical Support : RX.B2Nbupport@riyadhair.com	Meenakshi Gulati	9999232920	mgulati@riyadhair.com
Singapore Airlines	SQ	18001208022	SQIN_SalesOps@Singaporeair.com.sg	Mr. Nimay (8448224389) & Ms Chinky (8800965383)		nimay_kusumgar@singaporeair.com.sg & chinky_bhojwani@singaporeair.com.sg
Swiss International Air Lines	LX	18001024744	lhg.agencysupport.IN@dlh.de	Gayatri	9810911529	gayatri.ailawadi.u752300@dlh.de
Thai Airways	TG	000-800-3201-542	asiareservations@thaiairways.com	Manish Keswani	9810879859	manish.k@thaiairways.com
Turkish Airlines	TK	00 91 124 4193000/ 18002009329	delreservation@thy.com	Arjun Kapoor	9810558822	akapoor@thy.com
United Airlines	UA	011-4315500/ 000-8000503152	salessolutionindia@united.com	Rohit Dixit	8076466606	rohit.dixit@united.com
Vietnam Airlines	VN	69340215/ 18005709965	vnresteam@aeroprime.in	Shradha	9811828493	Shradha@aeroprime.in
Virgin Atlantic	VS	95124-4693030	indiareservations@fly.virgin.com	Naveen Verma	9289444399	naveen.verma@fly.virgin.com
Gulf Air	GF	011-43939313 & Shishir +91 97110 60711 / Chandresh +91 99589 56547	del.res@gulfair.com	Gulf Air Watsapp Global Contact Centre -	+973 1737 3737	chandresh.verma@gulfair.com & shishir.sharma@gulfair.com
LOT Polish Airlines		0124 4670500	support.india@lot.pl	Mansi Sharma	9862651644	msharma@ext.lot.pl
XIAMEN AIRLINES (MF) AIRLINK (4Z)		02262447900		Jinu Mathew	9847497700	jmathew@aviarep.com

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Please note -: Standard TAT for getting reply from airlines is 24 hrs. If breached please loop in or add L2 in your email.

For anything urgent or travel within 24hrs, Please call airlines on the numbers

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