Hi All,
Greetings of the day!
I am pleased to share the attached Departmental Contact Matrix for your reference. This document provides a centralized view of key contact and escalation details across departments and locations to ensure seamless coordination.
Document Overview:-
- City-wise and department-wise mapping
- Zendesk group names
- Support email addresses
- Contact numbers
- Respective Managers / TLs / Spokespersons
The attached matrix is designed to streamline communication by centralizing department-wise contact details.
| City | Department | Zendesk Group Name | Support Email Address | Phone number | Manager/TL/Spokesperson |
| Ahemdabad | Ahemdabad Internationa Packages | INT Packages AMD | amdhtl@tbo.com | 91-079-26565957 | Vaidehi |
| Ahemdabad | Ahemdabad Air Ticketing | AMD_Ticketing | amdtkt@tbo.com | 91 079-43484888/26565957/26561703/26431188 | Arpita Mistry |
| Bangalore | Bangalore International Package | INT Packages BLR | blrhotels@tbo.com | 91-080-46496999 | kavya Wilson |
| Bangalore | Bangalore Island Hopper | Island Hopper Ops | ops@islandhopper.in | 91-080-46496999 | Srikanth |
| Bangalore | Bangalore Air Ticketing | BLR_Ticketing | ticketing.bangalore@tbo.com | 91-080-46496999 | Rafiuddin |
| Chandigarh | Chandigarh Air Ticketing | IXC_Ticketing | chandigarh@tbo.com | 91-172-4620819 /+91-172-4620916 | Gurmeet Singh |
| Chennai | Chennai International Package | INT Packages MAA | holidays.chennai@tbo.com | 91-044-42648284 | Kunal Prakash |
| Chennai | Chennai Air Ticketing | MAA_Ticketing | chennai@tbo.co | 044-44442360 | Kunal Prakash |
| Cochin | Cochin Air Ticketing | COK_Ticketing | cok@tbo.com | 0484 4460550 | Vineeth John George |
| Coimbatore | Coimbatore Air Ticketing | CJB_Ticketing | coimbatore@tbo.com | 91422-2221418 | Boopathy Sathya Seelan |
| Gurgaon | International Hotel Online | Online Hotel OPS 1 Online Hotel OPS 2 |
ops1@tbo.com ops2@tbo.com |
91-124-4998999 | Mati Khan |
| Gurgaon | Domestic Hotel Online | Online Hotel OPS 3 | ops3@tbo.com | 91-124-4998999 | Harish Malhotra |
| Gurgaon | Customer Service | Customer Service | customer.service@tbo.com | 91-124-4998999 | Sagar Tokas |
| Gurgaon | Domestic Hotel Offline | Domestic Hotel & Package | domops@tbo.com | 91-124-4998999 | Sandeep Mathur |
| Gurgaon | Gurgaon International Package | INT Packages_GGN - Gold/Silver INT Packages_GGN - Platinum |
outbound1@tbo.com | 91-124-4998999 | Usha Butola |
| Gurgaon | Gurgaon Island Hopper | Island Hopper_Gold/Silver Island Hopper_Platinum |
offline@islandhopper.in | 91-124-4998999 | Basant Arya |
| Gurgaon | Gurgaon Air Ticketing | GDS_Issuance | info@tbo.com | 91-124-4998999 | Anish Khan/Karishma Madan |
| Gurgaon | Gurgaon Refund | GGN_GDS_Refund | refund.gds@tbo.com | 91-124-4998999 | Abhrajit Sen |
| Gurgaon | Gurgaon Air Group | Group GGN | group@tbo.com | 91-124-4998999 | Mohd Asif Khan |
| Gurgaon | Gurgaon LCC Ticketing | LCC_Issuance | lcc@tbo.com | 91-124-4998999 | Vishwadeepak Pandey |
| Gurgaon | Portal | Portal | portal@tbo.com | 91-124-4998999 | Raja Khushender Singh Tanwar |
| Gurgaon | Gurgaon Upload | Upload_GGN | upload@tbo.com | 91-124-4998999 | Wakil Jha |
| Gurgaon | Whitelabel | Whitelabel_Issuance | whitelabel@tbo.com | 91-124-4998999 | Praveen Singhal |
| Gurgaon/Mumbai | Cruise | Tbo Cruises | cruises@tbo.com | 91-124-4998999 | Chaitali Mangle/Aasheerwad Sharma |
| Hyderabad | Hyderabad Air Ticketing | HYD_Ticketing | hyderabad@tbo.com | 91-124-4998999 | Annie Varsha Rajan |
| Indore | Indore Air Ticketing | IDR_Ticketing | ticketing.mp@tbo.com | 0731-4419841 | Priyesh Pande |
| Jaipur | Jaipur Internation Package | INT Packages JAI | holidays.jai@tbo.com | 91-141-4998999 | Praveen Vishwakarma |
| Jaipur | Jaipur Air Ticketing | JAI_Ticketing | ticketing.jai@tbo.com | 91-141-4998999 | Praveen Vishwakarma |
| Jalandhar | Jalandhar Air Ticketing | QJU_Ticketing | qju@tbo.com | 91 0181-2452881/2225656/2452586 | Poonam Jassal |
| Kolkata | Kolkata Air Ticketing | CCU_Ticketing | ccu@tbo.com | 91-033-49499900 | Abhijit Sen |
| Lucknow | Lucknow International Package | INT Packages LKO | lkohtl@tbo.com | 91-0522-4102216 | Abhishek Pandey |
| Lucknow | Lucknow Air Ticketing | LKO_Ticketing | lucknow@tbo.com | 91-0522-4102216 | Shabana |
| Ludhiana | Ludhiana Air Ticketing | LUH_Ticketing | luh.ticketing@tbo.com | 91-161 2442545 / 2448370 | Poonam Jassal |
| Mumbai | Bombay Upload | Upload_BOM | upload.bom@tbo.com | 91-22-66040300 | Wakil Jha |
| Mumbai | Bombay Internation Package | INT Packages BOM | hotelops.bom@tbo.com | 91-022-6640700 | Purva Jadyar |
| Mumbai | Bombay Air Ticketing | BOM_Issuance & Deals | tktg.bom@tbo.com | 91-22-66040300 | Priyesh Karia |
| Mumbai | Europe packages | Europe Packages | europepackages@tbo.com | 91- 22 66040700 | Lalit Pai |
| Mumbai | Bombay Air Group | Group_BOM | groups.bom@tbo.com | Bryan Misquitta | |
| Mumbai | Rail Europe | Rail Europe | raileurope@tbo.com | 91- 22 66040700 | Mehraan Majid Khatib |
| Mumbai | DMC | TBO DMC | ops@tbodmc.com | 91-22-66040700 | Pramod Ghag |
| Surat | Surat Ticketing | STV_Ticketing | stvtkt@tbo.com | 91-261-4055772 | Arpita Mistry |
| Vadodara | Vadodara Air Ticketing | BDQ Ticketing | bdqtkt@tbo.com | 91 079-43484888/26565957/26561703/26431188 | Arpita Mistry |
Comments
0 comments
Please sign in to leave a comment.